JOURNEY TO A BETTER LIFE
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About Us
At Pivot Point Family Services, we support children, youth, and adults with diverse abilities across Southwestern Ontario. Our individualized, flexible services are designed to help each individual and family reach their full potential. We believe in a world that celebrates neurodiversity where every person is seen, heard, and empowered to thrive. With compassion and respect at the heart of our work, we provide personalized support for autistic and neurodiverse individuals of all ages, helping them build meaningful lives in their homes and communities.
Pivot Point embraces a Person-Centered Planning (PCP) approach that ensures the goals and priorities of each learner and their family are the focus of our service delivery. All services are highly individualized, adaptable, and designed to help each person reach their clearly defined goals, at every stage.
Meet our Team
Kristin Grant, MA
Regional Manager
As our Regional Manager, Kristin oversees all client and staff satisfaction within her region by ensuring all organisational processes are being followed, and that the agency’s Guiding Principles and Values are being experienced by everyone who encounters Pivot Point. Kristin is often the first point of contact for individuals or families seeking local services, offering support and guidance throughout the intake process, helping to build trusting relationships.
Sarah Burgess, BCBA, RBA
Adult Services Program Manager
As an experienced Registered Behaviour Analyst, Sarah leads our Adult Services as Program Manager, with a strong focus on clinical quality and client-centred outcomes. She oversees the LIFE Program and other ABA adult supports, working closely with care teams across communities to ensure services are meaningful, individualized, and effective. Sarah plays a pivotal role in guiding staff, developing case strategies, and fostering service consistency within Pivot Point.
Kathleen Nesbitt-Daly, BCBA, RBA
ABA Services Program Manager
With extensive experience as a Registered Behaviour Analyst, Kathleen oversees our ABA services to toddlers, children and youth to age 19. She ensures clinical excellence across individual and group programs, supporting care teams province-wide. Kathleen plays a key role in service planning, case development, and staff coordination, helping Pivot Point deliver responsive, high-quality care to clients at every stage.
Frontline & Direct Care Staff
Our Frontline & Direct Care Staff, including counsellors, community support workers, child care workers, life skills staff, and clinical/ABA teams, deliver high-quality, client-centered support across all our programs. They work closely with Regional and Program Managers to provide individualized guidance, evidence-based interventions, and meaningful experiences for clients and families. Through their dedication and expertise, they help children, youth, and adults grow, learn, and thrive in safe, nurturing, and supportive environments.
Admin Team
Currently, Pivot Point Family Services Canada is operated mainly through the administrative offices of Pivot Point Family Growth Centre Inc. As such, the new Pivot Point FSC benefits from 21 years of organizational excellence in HR, Accreditation & Governance standards, Accounting & Billing, Marketing, Technology & Infrastructure, and many other office support roles.
Our Services
Early Intervention ABA Therapeutic Services
Our Early Intervention service, for young children ages 18 months to 5 years of age, lays the foundation for success by introducing evidence-based strategies that unlock fun and learning at an early age. We focus on your family’s priorities and systematically tailor programs to your child’s needs. Key areas include:
- Language and communication skills
- Social skills, play, and choice-making
- Daily living skills such as dressing and hygiene
- Gross and fine motor development
School Age ABA Therapeutic Services
Designed for youth and teens ages 6 to 19 years old, our School Age program provides intensive, goal-focused 1-1 and group based interventions. We address functional skills that promote independence and self-regulation. Key focus areas include:
- Life skills like cooking and chores
- Communication and social skills
- Behaviour support and self-regulation
- Daily living skills such as hygiene and dressing
Adult Services Program
We provide many services aimed at helping adults with Diverse Abilities to achieve their goals and live the lives they want. From intensive one-to-one supports focused on skill development, to group services supporting community inclusion, to job skill development, and expanding social networks. Key focus areas include:
Life Program, for adults seeking a meaningful place to learn, grow and thrive each day as part our local community.
See a typical day!
- Employment Services, for adults seeking preparation and job readiness skills, job placement support, and ongoing placement support, training and optimization
Mental Health Services
We offer Mental Health services for individuals of all ages, as well as for couples and families. Access us as a single-service, or fully integrate into other services. With our specialty in the emotional, behavioural, and relational conditions of childhood, adolescence, and adulthood, our experienced Counsellors and Family Support Workers help bring hope and stability back into turbulent lives. Key services include:
- Counselling for 1-1, couples, or families, in person or on-line
- Mental Health supports through Family Support Work and/or family members
- Neurofeedback for specific symptom reduction and/or optimization of brain performance
More information coming soon!
Respite & Recreation Services
Our Respite & Recreation service provides individuals and families with flexible, short-term support designed to be fun, relaxing, and engaging. Sessions are tailored to each individual’s interests and needs, offering a safe and enjoyable alternative to family caregiving. Key areas include:
- Enjoying recreational activities in the community or at home
- Building social connections and exploring new experiences
- Supporting families by providing a helpful, flexible break
Social Drop-In Events
25
Oct
Pumpkins After Dark & Mini Halloween Party
- Country Heritage Park - 8560 Tremaine Road, Milton
- 6:00 - 9:00 pm
Join us for a magical night of glowing pumpkins and creative Halloween displays.
Enjoy the Pumpkins After Dark tour, then cozy up with festive hot chocolate and light snacks. It’s a fun, relaxed way to celebrate the season with friends.
Costumes are encouraged to add to the festive fun!
15
Nov
Harry Potter Day
- Country Heritage Park - 8560 Tremaine Road, Milton
- 6:00 - 9:00 pm
A magical day of wands, potions, and fun!
Join us for Sorting Hat fun, potions crafts, trivia, a glow stick wizard dance, and a Harry Potter movie.
Costumes encouraged – bring your wands and robes to fully immerse yourself in the magic!
Date is semi-confirmed, but may be subject to change.
13
Dec
Holiday Tea Family Gathering
- Country Heritage Park - 8560 Tremaine Road, Milton
- 1:00 - 4:00 pm
A joyful holiday gathering for all!
Join us for a cozy, free afternoon for all current Pivot Point clients and their families and friends, featuring delicious tea and baked treats from our Life Program, festive holiday entertainment, choir performances, holiday-themed activities, and a fun raffle with amazing donated prizes.
13
Dec
Winter Wonderland Dance
- Country Heritage Park - 8560 Tremaine Road, Milton
- 4:00 - 7:00 pm
Celebrate the season with friends and holiday joy.
Enjoy a festive evening filled with music, seasonal activities, and delicious snacks as you celebrate the spirit of the holidays with friends and community.
Then step onto the dance floor and dance the evening away in a magical winter wonderland.
24
Jan
1-Year Anniversary Celebration
- Country Heritage Park - 8560 Tremaine Road, Milton
- 1:00 - 4:00 pm
‘A Year of Growth, Connection & Community’
Join us for a free, fun-filled afternoon for all Pivot Point clients, families, volunteers, community partners, and the general public! Enjoy delicious food, engaging activities, and a chance to connect, laugh, and celebrate everything we’ve accomplished together this past year.
Explore interactive game zones, enjoy live performances, and take part in creative activities that let you make lasting memories with friends old and new.
Looking Ahead
Stay tuned for exact dates and more information as each event gets closer
- January: Wellness Retreat
- April: Taylor Swift Party
- July: Paint and Sip (Non-Alcoholic)
- February: Valentine's Dance
- May: Garden & Grow / Outdoor Activities
- August: BBQ
- March: St. Patrick's Day
- June: Open Mic / Talent Show
- September: Fall Festival